【明報專訊】The interviewer should always begin with a briefing that includes some instruction and preliminaries. These introductory or provisional statements help to clarify things for the interviewee and detail the procedure that will be followed. To initiate proceedings, the interviewer needs to develop a rapport with the subject (interviewee) so interaction and dialogue can take place. This may involve preliminary questions that are asked informally or framed in a straightforward manner. Trustworthiness is key to a successful interview so that the interviewee will feel unencumbered and uninhibited and respond truthfully and freely, enhancing the usefulness of the process. This needs to be reciprocal with no preconceptions from either party.